Returns & Exchanges

At hello82, we want to ensure you are completely satisfied with your purchase; however, due to the limited nature of our products, we only accept returns for damaged or defective items within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging and that you have contacted us within the 14-day return window for damaged goods.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos or videos documenting the defect or damage to receive a Return Merchandise Authorization (RMA).

• 3.
  Pack and Ship

  Securely pack the items in their original shipping box and mail them to the address provided by our support team using a trackable shipping method.

• 4.
  Processing and Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship out a replacement if stock is available.